Thank you for shopping with Ginninderra Press! As a print-on-demand publisher, we strive to provide our customers with high-quality books that are printed and shipped with care and are committed to providing you with a smooth and efficient shopping experience. Below is important information regarding our shipping policies:
Processing Time:
- Using a print on demand service, all orders are typically processed within 3-7 business days after the order is placed.
- Please note that orders are processed Monday through Friday, excluding weekends and public holidays.
Standard Shipping:
- We offer Standard Shipping for all orders.
- The expected delivery time is 14 business days from the date of shipment.
- Delivery times are estimates and can vary depending on your location and external factors such as weather or Australia Post postal delays. We appreciate your patience.
Shipping Costs:
- Shipping costs are calculated at checkout based on the weight of your order and the delivery address.
- If you are eligible for free shipping (for example, through a promotion), the option will be clearly displayed at checkout.
Delivery Locations:
- We currently ship to addresses within Australia only.
- We do not offer international shipping at this time.
Order Tracking:
- Once your order is dispatched, you will receive a shipping confirmation email with a tracking number so you can track your shipment.
Lost or Damaged Packages:
- Ginninderra Press is not responsible for lost, stolen, or damaged items during transit. Please contact the carrier directly if your package is lost or damaged.
- If you believe your order was shipped incorrectly or you have issues with your delivery, please contact us through the Contact Us page on our website for assistance.
- If your order is lost or arrives damaged, please contact us within 14 days of receiving your shipment. We will work with the shipping carrier to investigate and resolve the issue. In the event that an item is lost or damaged, we will provide a replacement or offer a refund based on the situation.
Address Accuracy:
- Please ensure that the shipping address provided is correct and complete. Ginninderra Press is not responsible for delays or failed deliveries due to incorrect or incomplete address information.
- If you need to update your shipping details after placing your order, please contact us immediately through the Contact Us page on our website and we will do our best to accommodate your request before your order is shipped.
Shipping Delays:
- While we do our best to ensure timely delivery, shipping times may be affected by factors outside of our control, such as weather, processing or other unforeseen events. Ginninderra Press is not responsible for delays caused by the shipping carrier or any other external circumstances.
Returns and Exchanges:
- As a print on demand publisher, all sales are final. We do not accept returns for books that were ordered incorrectly, or if you change your mind after placing an order.
- However, if you receive a damaged or defective book, please reach out to us, and we will assist you in resolving the issue.
Contact Us
If you have any further questions about shipping or need assistance, feel free to contact us through the Contact Us page on our website.